Owner of the web site :
Audrey Grill - 11 rue des cigognes, 67810 Holtzheim - 06 60 42 83 65
Siret : 452 392 079 00037
TVAI : FR 70452392079
Franchise en base selon l’article 293 B du CGI
Terms and conditions :
1 – Start and finishing points for guided tours
The start point for the tour has to be defined with the client at the moment of the booking. The price for guided tours is based on start and finishing points in Strasbourg city centre. Any other start and/or finishing point will be charged extra in light of the additional distance and time taken and costs incurred by the guide, and will result in a longer tour to cover the same services.
2 - Length of guided tours
The length of the tours will be that mentioned in the confirmation and will apply to the specific start and finishing point specified in it.
In the case of one-day tours, the time taken for meals is included in the price. The cost of the meal is not included and remains at the client’s expenses.
The length of any tour may be changed beforehand or on site under the following conditions:
- late arrival of the client:
The guide will wait for the client for 30 min from the start time mentioned in the confirmation. The tour will be shortened by the time equivalent to the delay or, subject to the guide and the client being available and willing, may be extended accordingly; this additional time will be invoiced as provided in the current price list.
- late arrival of the guide:
The client will wait for the guide for half-an-hour. If the client so decides, and subject to the guide being available, the tour may be extended by the time the guide was late (tolerance of 10 minutes). If this is not acceptable to the client, the tour will be shortened by the time equivalent to the delay and reduced by half-an-hour for each half-hour or part thereof the guide is late, and the price reduced pro rata as provided in the current price list. Should the guide be more than half-an-hour late, the client may cancel the tour and claim a refund not exceeding 50% of the amount due for the tour. In the case of no-show of the guide, this compensation will also be payable.
- in case of extenuating circumstances:
The guide will not be liable in any way should events occur outside her control (sudden and/or unscheduled closure of a site, exceptional security precaution, etc.). The client will take full responsibility for the consequences of any such event.
3 - Description of the tours
The contents of the visits are chosen before hand by the client. This gives details of the visit and presumes that all members of the party are fully mobile. The guide may modify details of the tour in the light of the public concerned and/or specific circumstances such as but not limited to the weather. She may also highlight specific points during the tour, giving the visitors the benefit of her knowledge on the subject. On site the guide will not be obliged to accept changes or variations in the content of the tour chosen as set out in the tour confirmation.
4 - Changes to guided tours
Any modification to details of a guided tour (timetable, content, number of persons, etc.) must be notified as soon as possible and will only be accepted subject to the guide’s availability and ability to do so.
5 - Number of persons on a tour
Guided tours on foot are for a maximum of 6 visitors.
6 - No-show by the group - Cancellation of guided tours
The guide must be informed in writing of the full or partial cancellation of any tour (shorter tour) at least 24-hours before the start time. In case of no-show of the client or of cancellation within 24 hours before the scheduled start of the visit, the amount corresponding to one hour if the tour was due to last one hour and two hours if the tour was due to last two hours or more will be charged to the group.
7 - Insurances
The guides will be covered throughout the mission by a civil and professional insurance.
Guided tour by bike or other means of transport: the route itself is made under the personal responsibility of each participant.
8 - Mediation
Conformément aux articles L.616-1 et R.616-1 du code de la consommation, nous proposons un dispositif de médiation de la consommation. L'entité de médiation retenue est : CNPM - MEDIATION DE LA CONSOMMATION. En cas de litige, vous pouvez déposer votre réclamation sur son site : https://cnpm-mediation-consommation.eu ou par voie postale en écrivant à CNPM - MEDIATION - CONSOMMATION - 27 avenue de la libération - 42400 Saint-Chamond
The present is subjected to the French law and in case of dispute and/or of contesting, only the court of Strasbourg is competent.
The guides are freelance. The amount of the tour (with or without VAT) is to be confirmed with the guided attributed to your tour.
Conditions of use of the web site:
According to the french law "informatique et libertés," January 6, 1978 and modified in 2004, site visitors have the right to access, modify and rectify all information pertaining to them. This can be done by sending a message to the owner of the site: Audrey Grill.
All persons have the right to oppose on justifiable grounds the processing of personal data.
Adresse: 500 Terry A François Blvd San Francisco, CA 94158
Téléphone: +1 415-639-9034.
What type of information do we collect?
We receive, collect and store any information you enter on our website. We may use software tools to measure and collect session information, including page response times, page visit times, information on the interaction between pages and the methods used to navigate off the page. We also collect personally identifiable information (including name, email address, mailing address, telephone number); comments, reactions, product evaluations, recommendations.
How do we collect information?
When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above.
Why do we collect such personal information?
We collect this non-personal and personal information for the following purposes:
1. Provide and operate services;
2. To be able to contact our visitors and users with general or personalized service notices and promotional messages;
3. To create aggregate statistical data and other aggregated and/or inferred non-personal information that we may use to provide and improve our respective services;
4. Comply with applicable laws and regulations.
How do we store, use, share and disclose the personal information of visitors to our site?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com.’s data storage, databases and general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company meet the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. The PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.
How do we communicate with visitors to our site?
We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or sums due, to survey your opinion through surveys or questionnaires, to send updates about our company, or if necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by e-mail, telephone, text messages and postal mail.
We use tracking cookies to find out where (city and country only) the site is visited.
How can visitors to our site withdraw their consent?
If you no longer wish us to process your data, please contact us on or send us a letter to Shopping tours, 11 rue des cigognes F-67810 Holtzheim.
Questions and contact information
If you no longer wish us to process your data, please contact us at or send us a letter to Shopping tours, 11 rue des cigognes F-67810 Holtzheim.
Realisation, all rights reserved:
Audrey Grill, Vivianne Beller, Martine Vivé